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By accessing this website you hereby confirm to the terms of this policy. By submitting your Information to Reliance MedLab, a division of Reliance Life Sciences Pvt Ltd (company), you affirm to the collection and use of your personal information by in the way it has been presented in this Privacy Policy. You are advised to read the policy carefully before submitting any personal information.


This policy applies to all the visitors/users of Reliance MedLab website.


Reliance MedLab shall collect and use your information without providing you with advance notice and do not require your consent to make such disclosure and your information shall be used by us for legitimate business.

Purposes in order:

  • That a visitor may download product information, order products and take advantage of certain other features of Reliance MedLab website
  • To provide information or interactive services through this website, to the visitor's e-mail address or, where the visitor wishes it to be sent by post, to the visitor's postal address
  • To seek the visitor's feedback or to contact the visitor in relation to the services offered on Reliance MedLab website
  • To process orders or applications submitted by the visitor
  • To prevent an emergency, to protect or enforce our rights, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order)
  • To anticipate and resolve problems with any goods or services supplied to the visitor
  • To create products or services that may meet the visitor's needs
  • To process and respond to requests, improve Reliance MedLab operations, and communicate with visitor/s about Reliance MedLab products, services and businesses
  • To allow the visitor to subscribe to Reliance MedLab news alerts
  • To offer diagnostic services on samples provided by client/patient for which client/patient consents to the usage of his/her personal data (including sensitive personal data). The samples may further be used for academic purposes and research activities which will be beneficial for advancement of medical science
  • To provide the services that you have requested us in the TRF (Transfer Requisition Form) either directly or through our Business Associate

Information collected from the Users

We accumulate the following "personal information" or sensitive personal data or information ("SPDI") about you online when you voluntarily provide it to us through our website.

Personal information is information related to a visitor, or a combination of pieces of information that could reasonably allow him to be identified. Personal information may consist of :

  • Full name and date of birth, Gender, Mobile Number, Email Address, Residential Address, Physical, physiological and mental health condition, Medical records and history, Biometric information
  • Any detail relating to the above personal information categories as provided to Reliance MedLab for providing service
  • Any of the information received under above personal information categories by Reliance MedLab for processing, stored or processed under lawful contract or otherwise. Please note that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information

Usage of User's data / information:

Reliance MedLab primarily collects and stores the personal information, as would be provided by you in the course of creating your account/ profile as well as accessing and using the services provided by the Company through the Website. With regards to creating an account/ profile and registering on the Website, the Company would generally process your name, phone number, e-mail address, age, date of birth, health status, medical reports history, medication history, account information like user name, password and device information like preferences, time zone, uploaded images, location data, etc.

Additionally, in the course of your visit to the Website and accessing the services provided through the Website, the Company may collect certain anonymous information from sources such as server log files, cookies and pixel tags. Company and/or the third parties may collect information concerning your access to and use of the services provided through the Website such as what buttons/options you click on, device you use to access the Website, device’s unique identifying number, operating system, device language, device region, device time zone, mobile network information, etc. Company uses cookies or other similar software to collect data about the users to track their movements around the Website and in order to assist the users to automatically and effortlessly log in on subsequent visits to the Website. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to a user’s browser from a website's computers and stored on user’s computer's/electronic device’s hard drive. An application can send its own cookies to user’s browser if user’s browser's/device preference settings allow it. You can change your privacy preferences regarding the use of cookies and similar technologies through your browser/device. You may set your browser/device to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser/device, or block all cookies. Blocking all cookies will affect your online experience and may prevent you from enjoying the full features of the Website.

The Company and/or our partners may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website. This helps the Company as well as service providers and partners to provide more relevant advertising.

Company also automatically receives and records information on Company’s web server logs from user’s device including the Internet Protocol (IP) address. Company records IP addresses for anonymous statistical purposes, administration of this Website and associated servers, and to improve Company’s services. In addition, the Company also reserves the right to use your Personal Information to contact you and deliver information targeted to your interests, such as banner advertisements, notices, service offerings, communications, newsletters, SMS messages, etc., relevant to your interests and use of the Website. By accepting to the Terms and Conditions of Use and this Privacy Policy, you expressly agree to receive such information and communications. In case you do not wish to receive such information and communications, then we request you to kindly unsubscribe/opt out of the receipt of such information and communications.

Disclosure of collected information:

Company will not disclose your Personal Information unless the Company has received your permission or Company is required to disclose such Personal Information to comply with applicable laws and lawful requests by any governmental authorities.

In addition, the Company may record and share aggregate information of its users with selected clients, service providers and partners of the Company, without disclosing individual names or identifying information of the users of the Website. In the event that another company acquires all or substantially all of the assets of the Company’s business through a consolidation, merger, asset purchase or other transaction, the Company reserves the right to transfer all data (including any Personal Information) that is in its possession or under its control to such acquiring party and thereafter the privacy policy of such acquiring party shall govern all such data and any Personal Information that is transferred to the acquiring party. The Company shares much of the data, including Personal Information about you, with its parent, affiliates, subsidiaries, partners and joint ventures that are committed to serving your online needs and related services across globe. To the extent that these entities have access to your Personal Information they will treat it at least as protectively as they treat information they obtain from their other users. The Company's parent, affiliates, subsidiaries, partners and joint ventures follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law. The Company, its parent, affiliates, subsidiaries, its partners, joint ventures, or any combination of such, will share some or all of your Personal Information with another business entity should we plan to, merge with, or be acquired by that business entity.

While posting to public areas of the website, please remember that if you post any of your Personal Information in public areas of the Website such as in online forums or chat rooms, or in the Website's searchable database, such information may be collected and used by others over whom we have no control. We are not responsible for the use made by third parties of information you post or otherwise make available in public areas of Website.

Our Website may contain links to other websites. Please note that when you click on one of these links, you are entering another website over which the Website has no control and will bear no responsibility. Often these websites require you to enter your Personal Information. We encourage you to read the privacy statements on all such websites as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these websites.

Usage and disclosure of your report:

  • We may disclose your report to the physicians and other authorized health care professionals who need to access your laboratory report to treat you.
  • We may use your report with our billing department and may disclose it to insurance companies, hospitals, physicians or to third parties for payment purpose. Our employees are bound by Code of Conduct and Confidentiality Policies which obligate them to protect the confidentiality of personal information.
  • We may use or disclose your report in the course of activities necessary to support our health care operations, such as performing quality checks on our testing, for teaching purposes, or for developing normal reference ranges for tests that we perform.
  • We may disclose your reports to other companies or individuals who need your reports in order to provide specific services to us. These other entities, known as "business associates," must comply with the terms of a contract designed to ensure that they will maintain the privacy and security of the reports / data we provide to them or which they create on our behalf.
  • We may also share your personal information with Government agencies or other authorized law enforcement agencies (LEAs) mandated under law to obtain such information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences.
  • We may disclose your reports to Health Department or any other Govt. body or regulatory authority as and when required by them for collection, processing health information of the state / country.
  • To support our health care operations, such as performing quality checks on your testing, for teaching purposes, or for developing normal reference ranges for the tests we perform.
  • To respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

Retention, processing and storage of information:

Reliance MedLab shall retain information for only as long as necessary to meet legal or regulatory requirements or for legitimate business purposes as mentioned in this policy. Reliance MedLab has implemented required security practices and standards in line with the global standards and have a comprehensive documented information security program and policy in place, which contains managerial, technical, operational and physical security control measures that commensurate with the information assets being protected with Reliance MedLab's nature of business. It is being reviewed periodically to keep pace with business, technology and regulatory changes.

Payment related information:

Please note that the Company does not access, store or keep any payment related data or information. All payment transactions happen using Secure Server Software through third party payment gateways and the Company does not have any control over the payment transactions, except for directing you to the payment gateway. Accordingly, the Company shall in no way be responsible or liable for any loss or damage due to any disclosure of your payment related information.

The Company hereby disclaims all its liability and shall in no way be liable or responsible for any loss or damage caused to you on account of intentional or unintentional disclosure of any Personal Information concerning your account and/or any information with respect to the online payment transaction using the credit card/debit card/cash card/net-banking/mobile wallet/UPI, etc. and/or the payment verification process.

Limitation of liability

Reliance MedLab hereby disclaims any and all liability with regards to the accuracy, completeness and or suitability of the content and information as is provided on the website and any information and/or content that may be provided thereon from time to time. Reliance MedLab expressly disclaims any liability, whether in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, punitive or special damages arising out of or in any way connected with your access or use or inability to access or use of the website or reliance on its content, or any failure of performance, interruption, defect, delay in transmission, computer viruses or other harmful components, or line or system failure associated with the website, regardless of our knowledge thereof. Reliance MedLab shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website.

Reliance MedLab generally accepts industry standards to protect the personal information submitted to us. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use industry best practices to protect your personal information, we do not guarantee its absolute security. Further, we disclaim any liabilities to that effect.

Policy update:

Reliance MedLab reserves the rights to modify or renew this policy at any time by placing a notice on our site. Any kind of modification shall come into effect immediately upon posting to this site. We reserve the right to revise this privacy statement at any time, so please study it frequently. If we make material changes to this policy, we will notify you through email or by means of a notice on our homepage.

Governing law and dispute resolution

This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of Mumbai, India.

Feedback or concern

For feedback or concern if any or any query or doubt regarding this declaration, please contact Reliance MedLab Customer Care at
1800-889-2555 or write to us at